Privacy Policy

Information We Collect

We collect information that enables us to provide a secure, personalised, and enjoyable experience. When you create an account or make use of our services, this typically includes details such as your full name, date of birth, email address, residential address, telephone number and payment information. To comply with legal and regulatory obligations, we may also ask for identity verification documents including passports, driving licences or utility bills.

In addition to information you provide directly, we automatically gather technical data whenever you visit our site. This includes your IP address, browser type and version, operating system, device identifiers, pages viewed, time spent on the site and referral sources. We also keep records of your transactions, betting history and communications with our customer support team.

How We Use Your Information

The information we hold is used to deliver, improve and protect our services. Primary purposes include creating and managing your account, processing deposits and withdrawals, verifying your identity to prevent fraud, and ensuring we meet responsible gambling requirements. We also use data to personalise your gaming experience, such as recommending games based on past play or sending relevant promotional offers where you have consented to receive them.

From time to time we analyse player behaviour in aggregate form to understand trends, develop new features and maintain the integrity of our platform. All marketing communications include a straightforward way for you to opt out at any time.

Sharing and Disclosure

We do not sell your personal data to third parties for their own marketing purposes. However, we may share information with carefully selected partners who help us operate the casino. These include payment processors, identity verification agencies, customer support providers, analytics partners and regulatory bodies when required by law.

Any third party working on our behalf is contractually bound to maintain the security and confidentiality of your data and may only use it for the specific purposes we dictate. We may also disclose information where we believe it is necessary to protect the rights, property or safety of Rolletto Casino, our players or the public, or to comply with court orders and legal processes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences and to help us understand how visitors interact with our content. Essential cookies enable features such as logging in and placing bets. Performance and analytics cookies allow us to measure visitor numbers, popular pages and overall site performance.

You can manage your cookie preferences through your browser settings or the cookie consent tool we provide. Please note that disabling certain cookies may affect the functionality of the website and the quality of your experience.

Data Security

We take the protection of your personal data seriously and employ industry-standard security measures including encryption, secure servers, access controls and regular security audits. While no system can guarantee complete security, we continuously review and update our practices to guard against unauthorised access, accidental loss or disclosure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised. Account information linked to closed accounts is typically retained for a minimum period required by gambling regulations before being removed.

Your Rights

You have several rights regarding the personal data we hold about you. These include the right to access a copy of your data, to request corrections to inaccurate information, and to ask for deletion of your data in certain circumstances. You may also object to particular types of processing or withdraw consent where we rely on that consent.

To exercise any of these rights, simply contact our customer support team. We will respond to all valid requests within the timeframes required by applicable law and will verify your identity before releasing any information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. The latest version will always be available on this page, and we encourage you to review it periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your data, please reach out to our support team through live chat or by emailing our dedicated privacy address. We aim to resolve all enquiries promptly and transparently.